Exceeding Your Expectations

We appreciate the confidence you have placed in Healdsburg District Hospital by allowing us to be the provider of your health care.

Our primary concern is for your health. For Healdsburg District Hospital to continue to provide high quality health care, prompt payment of your bill for service rendered is necessary.

In order to avoid unexpected surprises related to your hospital or clinic bill, our customer service staff will be happy to assist you with any questions or financial needs you may have. Please call (707) 385-2052 or (707) 385-2046 Monday through Friday from 8:00 a.m. – 4:00 p.m.

Billing Process

To ensure a smooth billing process, it is important that accurate and current contact and insurance information is provided to eliminate unnecessary delays. If you are uninsured, financial assistance is available to assist you with finding the right resources to help you obtain the care you need.

Insurance information will be verified and claims filed with your insurance company. It is recommended you speak to your insurance carrier prior to service to make sure you have a good understanding of your insurance benefits and plan requirements, such as pre-authorization, deductibles and co-insurance amounts. If your insurance carrier is out of network for facility or professional services at Healdsburg District Hospital, please feel free to contact us for assistance.

After your insurance carrier has made a final determination of your claim, a statement for any balance due will be sent. Paperless statement options and online bill pay are available for your convenience. Instructions for enrollment will be provided on your statement.

Professional services for Emergency Room, Cardiology services; such as EKG, all Clinics and Wound Care fees are part of your overall hospital bill.

Additional Fees

You may receive a bill after your service is rendered for professional charges that are related to your visit but not billed by the hospital. Please contact these providers directly with questions regarding these bills.

Radiology

A separate bill will be sent when you receive services from our Radiology Department. Wine Country Imaging Medical Group directly bills the patient for the reading and interpretation of your radiology exams. Please contact them directly at their toll free number (707) 261-7822.

Surgery

Professional fees for surgical services such as the surgeon, anesthesiologist, consultant, etc. may be billed separately. Please contact those providers with questions on their billings. Refer to the statements received from those providers for their contact telephone number for questions on billing.

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Payment Options

All insured patients will be asked to pay their insurance co-pay or deductible upon registration. Acceptable arrangements for other out of pocket expenses will be required at that time.

All uninsured patients will be required to provide payment prior to receiving services or make sufficient arrangements. Healdsburg District Hospital provides a 10% discount of your medically necessary services. Some elected services are excluded, such as optional cosmetic surgical procedures.

You will be contacted prior to service regarding any pre-service requirements or expected payments. Payment is due at the time of service. Cash, check, HSA and all major debit/ credit cards are accepted. Online bill pay is available for your convenience from this website.

Financial Assistance

We understand that healthcare expenses are often overwhelming and unexpected. Our Patient Access staff is available to provide support and financial assistance when medical expenses become a financial hardship. The staff can assist you with payment arrangements, information regarding the California Exchange plans, application for various state or county programs or our Charity Care program.

Please contact our customer service staff with your questions or financial needs. They will be happy to connect you with the proper resources to assist you. You may call (707) 385-2052 or (707) 385-2046 Monday through Friday from 8:00 a.m. – 4:00 p.m.