What is YourCareEverywhere?

YourCareEverywhere is an online personal health information and wellness management platform. With YourCareEverywhere, managing your health information is simplified through an easy-to-use, mobile-friendly web portal. When you sign up for YourCareEverywhere, you will be able to:

  • Access your secure patient portal to schedule appointments, communicate with your physician and care team, view your personal medical records, and much more.
  • Explore relevant health and wellness content important to you, including articles, videos, recipes, and more.
  • Record and consolidate your health data from over 150 devices or apps (like FitBit, Nike Running or your glucometer) in one convenient online location.
  • Utilize Android and iOS mobile apps for anytime, anywhere access.

What is a patient portal?

A patient portal is a secure online website where you can access portions of your personal health information and interact with Healdsburg District Hospital and your physician. YourCareEverywhere, HDH’s patient portal platform, provides you with a 24/7 connection to important clinical information and allows you to:

  • Receive test results, including labs, radiology, and procedures
  • Receive, view and download physician reports
  • Schedule, request and cancel appointments
  • Securely message your physician and care team
  • View current health issues
  • Renew prescriptions
  • Track immunizations
  • View a list of your medications
  • View allergy information
  • Manage personal information and delegate status… and more.

What information is available in the portal?

Once your account is created in the patient portal, you will be able to:

  • Have online access to view and share your personal health record (PHR) related to your hospital stays.
  • View your lab results, list of medications, diagnoses, allergies, physician reports, and other healthcare information related to your inpatient hospital stay.
  • Access your hospital discharge instructions to help you take better care of yourself once you are home.
  • Review and update your personal information.
  • Manage family member health records once you are authorized.
  • And much more.

Who is eligible for a patient portal?

You must be 18 years old or older and have been a patient in our hospital to enroll in the patient portal. If you are the guardian or parent of a minor who is a patient, you will have access to your child’s information as well.

Is there a fee to register and use the portal?

No. YourCareEverywhere is provided by Healdsburg District Hospital at no cost to you.

Will the portal let me know when something new has been added?

Yes. We will send you an email or text message based on your preference as specified during your patient portal enrollment. In addition, your YourCareEverywhere page will also display red alert icons at the top of your page to direct you to new patient portal information for your review. Red alert icons designate new patient portal information for you to view.

Do I need any special equipment to use the portal?

No.  You just need access to the Internet. You will be sent a link to the email address you provided at registration.  Just click the link to complete the portal registration process.

How do I set up a YourCareEverywhere account?

Here are a few simple steps to sign up while you are at Healdsburg District Hospital:

  1. Present your photo identification at Registration and provide your email address.
  2. We’ll send you an email with a link to the portal: hdh.yourcarecommunity.com
  3. Click the link to the portal and finalize your account setup.
  4. Enter your name as it appears in the email you received, and your date of birth.
  5. Create a password and choose a security question.
  6. Log in to view, download and send your information!

As a caregiver or designated guardian, how can I access my child’s or other family member’s health information?

With proper authorizations, representative accounts can be created, allowing you to access and manage selected family members’ health information as with your personal account. We’re happy to help you with this process!

Can I give others access to my information?

Yes. On the representative page, you will be able to add access for others once you log into the patient portal. Only those you authorize, your clinical team, and you will be able to access and view the information in your portal.

Can I log into the portal from my smart phone?

Yes. Both the patient portal and YourCareEverywhere website are mobile-friendly and accessible from any computer, tablet, smart phone or mobile device with an Internet connection.

What if I forget my password?

No problem. There is a “Forgot Password” option on the login screen to your patient portal. Anytime you change your password, you will receive an email alert to confirm that you submitted this request.

Will my information in the portal be secure?

Yes. Personal and medical information within the patient portal uses a secure, encrypted connection that meets the highest industry standards to provide you with protection and peace of mind.